Privacy Policy &
Cookie Policy

The controller responsible for processing your personal data is:

Our Data Protection Officer (DPO) can be reached at: voraplex@voraplex.com.

Voraplex is committed to handling your personal data responsibly, transparently and in full compliance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 — and all other applicable data protection legislation.

Voraplex may collect the following categories of personal data:

Data you provide directly

• Full name — for identification and personalisation of communications.
• Email address — to respond to enquiries and, where you have given consent, for marketing communications.
• Phone number — for telephone or WhatsApp contact when voluntarily provided.
• Message / enquiry content — information shared through our website contact forms.

Data collected automatically

• IP address — collected automatically when you visit our website, used for security and statistical analysis. IP addresses processed by Google Analytics are anonymised.
• Browsing data — including pages visited, time spent, device type, operating system, browser type and screen resolution.
• Cookie identifiers — unique identifiers created and stored on your device (see Section 8).
• Google Analytics 4 data — behavioural data collected via Google Analytics (property G-8JBN3KE4D2), including traffic source, most-visited pages, interactions and conversion events. IP addresses are anonymised before transmission.
• Referral data — the URL from which you accessed our website (referrer URL).

We do not collect special categories of personal data (health data, genetic data, data relating to religious or political beliefs, biometric data, etc.) through this website.

The personal data we collect is processed for the following purposes:

• Responding to enquiries and information requests — processing messages submitted via our contact form, email or telephone, including quotation requests and general queries.
• Service delivery — performing contracted services for clients, including Google presence management, Google Business Profile optimisation and digital marketing services.
• Client relationship management — invoicing, contract management, service-related communications and after-sales support.
• Statistical analysis and website improvement — using anonymised browsing data to understand visitor behaviour, identify pages of greatest interest and enhance the user experience.
• Compliance with legal obligations — retaining data for tax, accounting and legal purposes as required by Portuguese and European legislation.
• Marketing communications — sending information about services and news, only with your prior and explicit consent.

The processing of your personal data is based on the following grounds under Article 6 of the GDPR:

• Consent [Art. 6(1)(a)]: for processing data for direct marketing purposes and sending commercial communications, and for setting non-essential cookies (analytics and third-party). You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Performance of a contract [Art. 6(1)(b)]: for processing necessary to perform the services contracted by you, or to take pre-contractual steps at your request.
• Legal obligation [Art. 6(1)(c)]: for processing necessary to comply with legal obligations to which Voraplex is subject, in particular tax and accounting obligations.
• Legitimate interests [Art. 6(1)(f)]: for website improvement, IT security, fraud pattern analysis and responding to enquiries submitted voluntarily by users, provided that such interests do not override your fundamental rights and freedoms. Where we rely on this basis, you have the right to object at any time (see Section 5).

Under the GDPR, you have the following rights with respect to your personal data:

To exercise any of the above rights, please contact us via:

• Email: voraplex@voraplex.com
• Post: Av. São Lourenço da Barrosa, Edf. Carmix, Ap. 201, 8500-510 Portimão, Portugal

We will respond to your request within a maximum of 30 days. You also have the right to lodge a complaint with a supervisory authority:

In the course of Voraplex's activities, your personal data may be transferred to or accessed by third-party entities operating outside the European Economic Area (EEA). Such transfers involve the following service providers:

Google LLC — Google Analytics 4

We use Google Analytics 4 (property G-8JBN3KE4D2), a web analytics service provided by Google LLC, headquartered in the United States. Google LLC is certified under the EU-US Data Privacy Framework, approved by the European Commission's Adequacy Decision of 10 July 2023 (Decision 2023/1795), which ensures an adequate level of protection. Additionally, IP addresses are anonymised before transmission to Google's servers. For more information: policies.google.com/privacy.

Meta Platforms, Inc. — WhatsApp

If you use the WhatsApp contact button on our website, your communication data is processed by Meta Platforms, Inc. (USA), which is also covered by the EU-US Data Privacy Framework. Use of WhatsApp is subject to WhatsApp's Privacy Policy.

CDN Services (jsDelivr / Cloudflare / Fonticons)

This website uses content delivery networks (CDNs) to load the Bootstrap framework and FontAwesome icons. These networks may process IP addresses for content delivery and security purposes (DDoS protection). Processing is based on the legitimate interest of Voraplex in ensuring website availability and performance.

In all cases, we ensure that appropriate safeguards are in place for the protection of transferred data, pursuant to Articles 45 to 47 of the GDPR.

Personal data is retained only for as long as strictly necessary for the purposes that justified its collection, in accordance with the following criteria:

Upon expiry of the retention period, data is securely deleted or irreversibly anonymised.

Cookies are small text files stored on your device (computer, tablet or mobile phone) when you visit our website. They allow the website to remember your preferences and improve your browsing experience.

8.1 Types of cookies we use

Essential  Essential / Session Cookies

These cookies are strictly necessary for the basic functioning of the website. They do not collect personally identifiable information and cannot be disabled without affecting the operation of the site. These cookies do not require your consent.

Analytics  Analytics Cookies — Google Analytics 4

We use Google Analytics 4 (GA4) with property G-8JBN3KE4D2 to collect statistical data about website usage. These cookies allow us to understand how visitors interact with the site (pages visited, session duration, traffic source, etc.). Data is anonymised and aggregated. These cookies require your prior consent.

Third-party  Third-Party Cookies (CDN)

CDN services used to load Bootstrap and FontAwesome may set technical or performance cookies. These cookies are set by third-party entities and governed by their respective privacy policies:

• Bootstrap via jsDelivr: jsDelivr Privacy Policy
• FontAwesome: FontAwesome Privacy Policy
• Google Fonts: Google Privacy Policy

8.2 Cookie Table

8.3 How to manage and disable cookies

You can control and/or delete cookies at any time through your browser settings. Below is how to access cookie settings in the most common browsers:

• Google Chrome: Menu → Settings → Privacy and security → Cookies and other site data.
• Mozilla Firefox: Menu → Settings → Privacy & Security → Cookies and Site Data.
• Microsoft Edge: Menu → Settings → Cookies and site permissions.
• Apple Safari: Preferences → Privacy → Cookies and website data.
• Opera: Menu → Settings → Advanced → Privacy & security → Content settings → Cookies.

To specifically opt out of Google Analytics tracking across all websites, you may install the Google Analytics Opt-out Browser Add-on.

Voraplex reserves the right to update or modify this Privacy and Cookie Policy at any time, in particular to reflect legal, regulatory or operational changes.

Whenever material changes are made, the "last updated" date at the top of this page will be revised. In the event of significant changes that affect your rights, we will make reasonable efforts to notify you via a prominent notice on the website or by email where we hold your address.

We recommend that you review this page periodically to stay informed about how we protect your personal data.

To exercise any of your rights, raise questions or complaints regarding the processing of your personal data, or for any other matter relating to data protection, please contact us:

We are committed to responding to your request within 30 days. In complex cases, this period may be extended by a further 60 days, and you will be duly informed of any extension.

If you believe your rights have not been adequately respected, you have the right to lodge a complaint with:

• The Portuguese supervisory authority (CNPD): www.cnpd.pt
• The UK Information Commissioner's Office (ICO): ico.org.uk — for UK-based data subjects.
• The supervisory authority of your country of residence within the EU/EEA.