Customer FAQ

Very simple: the store registers you with your phone number. No card or additional personal data required. You'll receive a confirmation via SMS.

Just point your phone camera at the QR code on your purchase receipt: the purchase is recorded automatically and points are awarded to you. In some stores the registration is done at the counter by the operator. Your balance is visible in your customer panel.

Redemption happens directly at the store, in person. The store checks your balance in the dashboard and processes the redemption. A PIN may be requested to confirm (fraud protection).

It's a 4-digit security code that protects your account. It is required for manual redemption and is available in your personal account.

You can check your balance in the online panel or at the store where you joined. You may also receive SMS notifications about promotions and balances.

The store may send you SMS messages to inform you about: special promotions, new events, expiring point limits, or exclusive campaigns. You only receive messages from the store where you enrolled.

It depends on the store. Each month, stores receive an included quota to communicate with customers. If you receive many messages, it's because the store is investing in customer communication.

Yes. If you don't want to receive SMS notifications, speak with the store where you enrolled to remove your number from their list.

Points follow each store's rules (defined in the customer panel). In case of fraud, misuse or purchase returns, transactions may be reversed by the store. Rules are always transparent.

Yes. VoraPlex uses professional-grade security to protect your phone number and points history. Data is encrypted and not shared with third parties without consent.

Contact the store where you enrolled. They have full access to your history and can help. If you have questions about VoraPlex, use the official contact channels on the website.

Speak with the store to update your number. Your points will remain on your account.

If the store uses the VoraPlex scheduler and has this option enabled, you may receive a reminder SMS about 24 hours before your appointment. It's just a helpful reminder — to cancel or reschedule, contact the store directly.

The store is marked Automatic. Scan the fiscal QR and VoraPlex validates the receipt and awards points.

Up to 5 valid receipts per customer, store and day. A document can be used only once across the platform, even from another photo.

The data needs review. Points are awarded only after approval; the final result is accepted or rejected.

Activate only in the store at checkout. The displayed time, normally 5 minutes, is controlled by the server.

Reopen during the period to see the remaining time. Once expired, the display cannot be reopened.

Scan the receipt after using a reward. While completion is pending, only that store is blocked.

Yes. Confirm a later receipt from the same store; it completes the redemption but awards no points.

The customer provides the 4-digit PIN shown in their personal account and the store validates it in the POS.

No. Accounts use phone numbers; customer tax IDs are not requested, stored or compared.

Only that store programme is paused while it is checked. Contact the store or official VoraPlex support.