Business FAQ

Commercial plans are paid from signup. After choosing a plan, you complete secure payment through Stripe; the account and services are only activated after confirmation. Current prices are in the store guide and in the Terms. You can pay monthly or annually — annual saves you 2 months. Internal free plans and VIP Offers granted by VoraPlex are exceptions.

Payment is by card, on the 💳 Subscription page of the dashboard, securely via Stripe — card details never pass through VoraPlex. For each charge you automatically receive the invoice-receipt at your billing email. On the same page you can change plan, update the card, view receipts or cancel; voluntary cancellation blocks access immediately and operational data is retained for 90 days.

Customers join with their phone number (no card required). Then, on each purchase, the customer simply points their phone camera at the receipt's QR code and the purchase is recorded automatically — or, alternatively, the store records it at the counter. Points are awarded automatically and the full history is available in the dashboard.

After enrolling in the program, you'll receive login credentials. In the dashboard you can manage customers, record purchases, check points, send messages and track real-time statistics.

Each business defines its own rules in the dashboard (e.g., point value, campaigns, redemption limits). These are visible to customers for full transparency and store control.

Yes, the PIN is required for point redemptions to ensure account security. It can be set and changed automatically for protection purposes.

In the admin panel, you can create message campaigns to notify customers about promotions, events or news. Your subscription includes 50 free SMS per month to send to your customers. You can always purchase additional SMS packages if you need to send more.

Each business receives 10 SMS included in the monthly subscription to communicate with customers. The quota does not accumulate month to month — it resets on the 1st of each month. If you need more SMS in a specific month, you can purchase additional credits.

Yes! You can choose to send to: all customers or only customers active in the last X months. This allows targeted and more effective campaigns.

The dashboard shows the complete history for each customer: points earned, redemptions, dates and locations. You can export reports for analysis.

Usually fast. Base setup, training and dashboard activation can be ready within 48 hours, depending on your business. We provide support throughout the process.

Unused quota does not carry over to the next month. We recommend planning monthly campaigns to leverage the 50 included SMS and keep customers informed.

Yes. The Scheduler is an optional feature for businesses with appointments (hair salon, beauty, workshop, clinic, classes…). It organises appointments by attendant, with list, day, week and month views, and lets you print/export to PDF. Ask us to enable it for your store.

Yes, as an optional add-on. With the add-on enabled, the customer automatically receives an SMS 24 hours before the appointment — reducing no-shows. Each reminder uses 1 SMS from the same monthly quota (or from purchased SMS). The add-on is off by default; ask us to turn it on whenever you like.

Stores start in Automatic. Change freely under Earning and redemption mode, confirmed with the back-office credential. Points and history remain.

Store name, exact reward, active status, remaining time and masked phone. Apply the reward and provide the receipt.

The customer provides the 4-digit PIN from their account and the store validates it in the POS. Never record or disclose it.

Use Security and misuse to approve or reject, and to suspend or restore the phone only at this store.

No. Add it to the sales document only when requested; VoraPlex does not store or compare it.